Privacy Policy

This policy outlines how Cosy Kitchen collects, uses, stores and secures personal information.  It aims to provide transparency as all persons are entitled to know what data Cosy Kitchen collects and uses about them.  The policy also outlines the right to grant or deny consent on how we use collected personal details.

How we collect your information.

We collect certain personal information that you voluntarily provide to us.  For example:

  • When you enquire about or purchase from Cosy Kitchen
  • If you sign up to receive information from us (this may be in printed or digital format)
  • If you respond to social media posts by Cosy Kitchen

Storage of information.

The information Cosy Kitchen collects is predominantly kept online which includes the order management system on the web-site (through create.net); on Mailchimp (for e-newsletter sign ups) and e-mail addresses on Microsoft Outlook which is password protected.

Any other data is kept locked at the registered office.

How we use your personal information.

  • To communicate with you
  • To process your requests and transactions
  • To improve customer service
  • To perform marketing activities
  • For other purposes related to our business

Who do we share your personal information with?

We never share personal information with 3rd parties with the exception of the following:

  • To comply with applicable law
  • Enforce our terms and conditions eg with regard to payments
  • To protect the rights, property or safety of us, our clients or others
  • To protect your vital interests

Modifying your information – opting in or out

We respect your right to make choices about the way we collect, use and disclose your personal information.  You may update or modify your information or change your privacy settings ie what we use your data for; at any time by e-mailing us at [email protected] or writing to us at our registered address:  14 Holly Grove, Penn Fields, Wolverhampton, WV3 7DX.  You are free to opt out of e-newsletter communications using the unsubscribe option at the bottom of each e-mail sent.  Transactional service communications are not subject to the foregoing opt out procedures.

Security of your personal information.

We take reasonable security measures to protect your personal information (including preventing the loss, misuse, unauthorised access, disclosure, alteration and destruction of your personal data).

  • Our web-site is secured by SSL Encryption.
  • Our web-site payment system is operated by Worldpay – see here
  • Our on-stall payments are taken by SumUp – see here
  • E-newsletter sign up information is retained on Mailchimp – see here
  • E-mail addresses are retained on Microsoft Outlook which is password protected.

However, we cannot guarantee that unauthorised 3rd parties will not be able to defeat our security measures.

Issue 1:  May 2018